For the past few months there has been an issue where some players needed to log into the My Account website once per day before they were able to log into Asherons Call. We believe this issue has now been resolved. If you were previously affected, you will need to log into the My Account website one last time before logging into the game. After that, the issue should no longer affect you.
If you continue to experience this issue after that final My Account site log-in, please contact Account Support using the information in my signature.
If you continue to experience this issue after that final My Account site log-in, please contact Account Support using the information in my signature.